Our Policies
We understand that plans can change, and we want to ensure a fair and transparent process for cancellations and refunds. Below is the refund policy for the NEURO World Brain Health Retreat:
Cancellations and Refunds
- More than 90 days before the retreat: If you cancel 90 days or more prior to the retreat start date, you will receive a full refund, minus a $350 administrative fee.
- 60 to 89 days before the retreat: If you cancel between 60 and 89 days before the retreat, you will receive a 50% refund of the total retreat cost.
- Less than 60 days before the retreat: Cancellations made within 30 days of the retreat start date are non-refundable.
Please note that no refunds will be issued for late arrivals, early departures, or no-shows.
Transfer Policy
If you are unable to attend but wish to transfer your registration to another person:
- More than 60 days before the retreat: You may transfer your spot to another person for a $100 administrative fee, provided you inform us in writing.
- Less than 60 days before the retreat: Unfortunately, no transfers will be allowed within 60 days of the retreat.
Force Majeure Clause
In the event that the retreat must be canceled due to unforeseen circumstances beyond our control (e.g., natural disasters, pandemics, government restrictions), we will either:
- Offer to reschedule the retreat for new dates
- Provide a credit for the full amount toward a future event
COVID-19 Policy
We are committed to following the latest public health guidelines to ensure the safety of our guests:
- Attendees may be required to show proof of vaccination or a negative COVID-19 test within 72 hours of the retreat start date, depending on local guidelines at the time of the retreat.
- If you test positive for COVID-19 within 14 days of the retreat, we will provide a credit toward a future retreat. Documentation of the positive test result and date taken is required.
Travel and Insurance
- Travel Costs: Airfare and other travel expenses are not included in the retreat price. You are responsible for arranging your own travel to and from the retreat location.
- Travel Insurance: We strongly recommend purchasing travel insurance to protect your investment in case of unforeseen cancellations, delays, or emergencies. We are not responsible for any additional costs incurred due to changes in travel plans.
Health and Wellness Liability Waiver
- By registering for this retreat, you acknowledge that you are in good physical health and are capable of participating in all activities. If you have any medical conditions, you are responsible for informing the retreat facilitators prior to the retreat.
- You agree to waive any and all claims of liability against the Brain Health Retreat, Drs. Dean and Ayesha Sherzai, and the retreat organizers for any injuries, damages, or illnesses that may occur during the retreat.
Photography and Media Release
- We may capture photographs and videos during the retreat for promotional purposes. By attending, you consent to being photographed or filmed and grant us the right to use these images for marketing and educational purposes.
- If you do not wish to appear in promotional materials, please notify us in writing prior to the retreat.
Special Dietary Requests
Please indicate any specific dietary needs during registration. We cannot guarantee that all requests will be accommodated if notified less than 30 days before the retreat start date.